Privacy Policy
Effective Date: September 3, 2026
Pointe Physical Therapy, LLC d/b/a Pointe Physical Therapy & Pilates (“Pointe Physical Therapy & Pilates,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit pointept.com (the “Website”).
By using the Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you contact us by email, including your name, email address, phone number, and the content of your message.
Please do not send sensitive medical information, medical records, or other protected health information through ordinary email unless specifically instructed to do so. Email is not intended to be used as a secure method for transmitting sensitive health information.
If you schedule an appointment or receive services through our practice, additional personal and health information may be collected through our scheduling and practice-management platform, Jane. Information collected through Jane is subject to Jane’s own privacy practices and may also be subject to applicable healthcare privacy requirements.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically through cookies, analytics, and similar technologies. This may include information such as:
- IP address;
- browser and device type;
- pages visited;
- referring website;
- date and time of your visit;
- general geographic information; and
- information about how you interact with the Website.
We use this information primarily to operate, secure, and improve our Website.
2. How We Use Information
We may use information we collect to:
- operate and maintain our Website;
- respond to inquiries and communications;
- facilitate appointment scheduling;
- understand how visitors use our Website;
- improve our Website, services, and user experience;
- maintain Website security and prevent spam or abuse; and
- comply with legal and regulatory obligations.
We do not sell your personal information.
3. Online Scheduling
Our Website allows visitors to schedule appointments through Jane, our third-party scheduling and practice-management platform.
When you select “Book Now,” you are directed to Jane’s website to schedule an appointment. Jane may collect personal, appointment, and other information necessary to provide scheduling and practice-management services.
Information submitted through Jane is not collected through our WordPress Website itself. Your use of Jane is also subject to Jane’s applicable terms and privacy practices.
4. Email Communications
If you contact us by email, we will receive and may retain the information contained in your message, including your email address and any information you voluntarily provide.
Our business email is provided through Google Workspace.
We use information received through email to respond to inquiries, communicate with patients and prospective patients, and conduct legitimate business activities.
Because ordinary email may not be a secure method of communication, please avoid sending sensitive medical information through email unless we specifically instruct you to do so.
5. Cookies and Similar Technologies
Our Website uses cookies and similar technologies for necessary Website functionality, security, analytics, and visitor preferences.
We use SureCookie to manage cookie consent and preferences. Depending on your selections and the Website’s configuration, SureCookie may record information associated with your consent choices, such as the date and time of consent and limited technical information.
You can manage cookie preferences through the cookie-consent tools provided on our Website. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain Website functionality.
6. Analytics and Jetpack Stats
We use Jetpack Stats, provided by Automattic, to help us understand Website traffic and usage.
Jetpack Stats may collect information such as your IP address, browser and device information, referring URL, pages visited, date and time of your visit, browser language, and general geographic information.
We use Jetpack Stats primarily to view aggregate information about Website traffic and understand how visitors interact with our Website.
We do not currently use Google Analytics.
For more information about how Jetpack handles information, please refer to Automattic’s privacy documentation.
7. Spam Protection and Website Security
Our Website uses Akismet to help identify and prevent spam and potentially malicious submissions or activity.
Akismet may process technical information associated with interactions with the Website, such as IP address and browser information, as necessary to provide its spam-protection services.
We may also use other standard WordPress and hosting-related security and technical services to operate and maintain the Website.
8. Third-Party Services
Our Website relies on certain third-party providers to operate our business and Website. These may include:
- Jane — appointment scheduling and practice-management services;
- Google Workspace — business email and related productivity services;
- Automattic/Jetpack — Website analytics and certain WordPress services;
- Akismet — spam protection; and
- SureCookie — cookie consent management.
These providers may process information according to their own privacy policies and the services they provide to us.
Our Website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites that we do not control.
9. Healthcare Information
This Website is primarily intended to provide information about Pointe Physical Therapy & Pilates and its services.
Information you submit through the Website or through ordinary email should not be considered a secure method for communicating protected health information.
Information collected as part of your treatment or healthcare relationship may be subject to additional privacy protections and policies, including applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA).
This Website Privacy Policy is not our Notice of Privacy Practices and does not replace any Notice of Privacy Practices that may apply to our healthcare services.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect information within our control from unauthorized access, disclosure, alteration, or destruction.
However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.
11. Children’s Privacy
Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.
If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate steps.
12. Your Privacy Choices
You may contact us to ask about personal information that we may have received directly from you through the Website or email.
You may also control certain cookies through the cookie-consent tools on our Website and through your browser settings.
Please note that certain information may need to be retained when required for legal, business, security, or healthcare-related purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, technology, or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Pointe Physical Therapy, LLC
d/b/a Pointe Physical Therapy & Pilates
Stratham, New Hampshire
Email: audreymae@pointept.com